To Our Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. The Pennsylvania Department of Health has recently allowed dental practices to resume certain operations.

Emergency treatments, the majority of restorative (crown/filling) appointments and periodontal cleanings (deep cleanings, 3 & 4 month periodontal maintenance cleanings are currently allowed. If you have periodontal disease it is important that you call the office to schedule your cleaning as soon as possible).

However, elective (cosmetic) procedures and routine cleanings are not allowed at this time. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfected.
  • We have added HEPA Filters to each operatory and in the waiting areas.
  • Specialized isolation and high-volume suction instruments will be used to help decrease aerosols during most procedures.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
  • Due to scarcity and expense of procuring new higher-level personal protective equipment, patients should expect to see an additional fee (may not be covered by insurance) associated with their visit.


We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 215-387-0883 (Market Street) or 215-545-6334 (South Street). Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. We expect more guidance from the Pennsylvania Department of Health in the near future and plan to update you as soon as the information is available.

The Doctors and Staff of the Pennsylvania Dental Group